At Elia Fabric, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
Customers may request a return within 7 days of receiving the order if the product is damaged, defective, or incorrect.
To request a return:
- Contact our customer support within 7 days of delivery.
- Provide your order number and clear photos of the product.
- Our team will review the request and guide you through the return process.
Refunds
Once the returned product is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed through the original payment method or store credit, depending on the situation.
Conditions for Return
To be eligible for a return:
- The product must be unused and in original condition.
- The product must be returned with original packaging if applicable.
- The return request must be made within 7 days of delivery.
Non-Returnable Items
Returns may not be accepted if:
- The product has been used, washed, or altered.
- The request is made after 7 days of delivery.
Shipping Costs
Return shipping costs may be the responsibility of the customer unless the return is due to a damaged or incorrect product sent by us.
Color Variation Notice
Due to screen settings, lighting conditions, and fabric dye lot variations, the actual color of the fabric may slightly differ from what appears on the website. Such minor variations do not qualify as defects.